FREE DELIVERY on orders $50 (after any discount) and above!

FAQs

Frequently Asked Questions


No, our products are not Halal. 
Yes, you can change or cancel your order but this must be done within one (1) hour from the time that you place the order with us. You may find more information on our refund policy at https://gozen.com.sg/terms-conditions

Yes, definitely. You can place an order with us via WhatsApp @ +65 9168 3020.

No, please DO NOT refrigerate or refreeze your unfinished meals. We advise that all ready-to-eat meals are consumed in one sitting. If you are unable to finish your meal, please discard the leftovers.
We do not have a return policy on any of the items ordered under any circumstances. 
Yes, some of our products contain allergens. Customers that have any allergies, allergic reactions and/ or dietary restrictions are advised to contact us beforehand for clarification prior to placing an order with us.
A confirmation email will be automatically generated and sent to you once you have successfully placed your order. Please contact us in the event that you do not receive your confirmation email.  For any orders placed on WhatsApp, confirmation will be relayed to you via WhatsApp. 
Our meals can be stored for at least two (2) months from the time of delivery at - 18°C. Notwithstanding this, customers are still advised to check the best-before date stated on the packaging.
Yes, definitely. Kindly drop us an email at enquiry@gozen.com.sg if you’re keen on partnering with us, and we will get back to you within 1-2 working days.
Yes, please call us or WhatsApp us @ +65 8620 0241 for more details.