Are your products Halal?Masataka2020-04-21T03:21:03+00:00No, our products are not Halal.
Can I change or cancel my order? Where can I find more information on your refund policy?Masataka2020-04-21T03:20:24+00:00Yes, you can change or cancel your order but this must be done within one (1) hour from the time that you place the order with us. You may find more information on our refund policy at https://gozen.com.sg/terms-conditions
Can I order through any channels other than this website?Masataka2020-05-30T08:22:51+00:00
Yes, definitely. You can place an order with us via WhatsApp @ +65 9168 3020.
Can I refrigerate / refreeze my unfinished meal for later consumption?Masataka2020-04-21T03:21:02+00:00No, please DO NOT refrigerate or refreeze your unfinished meals. We advise that all ready-to-eat meals are consumed in one sitting. If you are unable to finish your meal, please discard the leftovers.
Can I return my items?Masataka2020-04-21T03:21:03+00:00We do not have a return policy on any of the items ordered under any circumstances.
Do your products contain allergens?Masataka2020-04-21T03:21:03+00:00Yes, some of our products contain allergens. Customers that have any allergies, allergic reactions and/ or dietary restrictions are advised to contact us beforehand for clarification prior to placing an order with us.
How do I check my order?Masataka2020-04-21T03:21:03+00:00A confirmation email will be automatically generated and sent to you once you have successfully placed your order. Please contact us in the event that you do not receive your confirmation email. For any orders placed on WhatsApp, confirmation will be relayed to you via WhatsApp.
How many days can your meals be stored for?Masataka2020-04-21T03:21:02+00:00Our meals can be stored for at least two (2) months from the time of delivery at -18°C. Notwithstanding this, customers are still advised to check the best-before date stated on the packaging.
I run a food establishment (e.g. café, restaurant). Can you supply me with ready-to-cook products?Masataka2020-04-21T03:21:29+00:00Yes, definitely.Kindly drop us an email at email@example.com if you’re keen on partnering with us, and we will get back to you within 1-2 working days.
I want to order in bulk. Can I get a discount for bulk orders?Masataka2020-04-21T03:20:14+00:00Yes, please call us or WhatsApp us @ +65 8620 0241 for more details.