How many days can your meals be stored for?MasatakaOur meals can be stored for at least two (2) months from the time of delivery at - 18°C. Notwithstanding this, customers are still advised to check the best-before date stated on the packaging.
Can I refrigerate / refreeze my unfinished meal for later consumption?MasatakaNo, please DO NOT refrigerate or refreeze your unfinished meals. We advise that all ready-to-eat meals are consumed in one sitting. If you are unable to finish your meal, please discard the leftovers.
What are the heating instructions for the meals?MasatakaAll meals must be heated up properly before consumption. The heating instructions for each meal is indicated on the packaging of the meal. Customers should take note that each meal has its own unique heating instructions. Customers are advised to note that heating times may vary based on the model or brand of the microwave. If the meal is still cold after heating in accordance with the heating instructions, customers should continue to heat up the meal until it is hot.
Where do you source your produce and ingredients?MasatakaOur ingredients and produce are sourced locally from a select list of approved vendors in conformance with ISO 22000:2018 requirements.
Where are your products manufactured?MasatakaAll of our products are manufactured in our own kitchen in Singapore, which is ISO 22000:18 accredited.
Do your products contain allergens?MasatakaYes, some of our products contain allergens. Customers that have any allergies, allergic reactions and/ or dietary restrictions are advised to contact us beforehand for clarification prior to placing an order with us.
Are your products Halal?MasatakaNo, our products are not Halal.
What is the minimum order quantity for me to enjoy free delivery?MasatakaTo qualify for S$200.00, you will need to spend a minimum of S$50.00. You will be given a one-time use S$20.00 discount voucher each time you spend S$200.00 and above.
What are the delivery charges?MasatakaWe charge S$10.00 for delivery, regardless of the order value and the location for delivery.
Is there a minimum order quantity?MasatakaThere is no minimum order quantity.